Our customer support team would love to answer any question you might have. Simply use the contact or send an e-mail to info@modestanbul.co.uk to get in touch with us.
We want you to love your purchase from modestanbul. If for any reason it doesn't meet your expectations, we gladly accept returns within 14 days of receipt. To qualify for a return or exchange, please ensure:
- The item was not purchased on sale.
- It is in its original condition, unwashed, unworn, and free from perfume or deodorant.
- It is returned in the original packaging.
- The return is initiated within 3 working days of approval.
Items purchased on sale are eligible for exchange only. We strive to ensure your satisfaction with every purchase, and our dedicated team is here to assist you with any inquiries or concerns.
You can visit our Refund Policy page for more information.
To initiate a return, you can visit our self-serve returns portal. For any other inquiries or assistance, feel free to contact us directly using the information provided below.
Please note that items purchased on sale are not eligible for a refund.
Absolutely! We're happy to facilitate exchanges for a different size or product within 14 days of receiving your item. Simply follow the instructions provided here to request an exchange and we'll ensure you get the perfect fit or style.
We offer complimentary returns for orders over £100. Please note that each order above £100 qualifies for one free return. For orders below £100, the return fee is £4.99.
Shipping is free for orders totaling £100 or more. For orders below £100, the shipping fee is £4.99.
Orders are typically dispatched within 24-48 hours, excluding weekends and bank holidays. Express shipping orders typically arrive within 1-2 working days, while standard shipping orders usually arrive within 2-3 working days.
Once your order is packed and ready for pickup, you'll receive an email from us containing your tracking number. Click on the tracking number in the email to view the status of your order. If you haven't received a tracking number, please contact our customer service team for assistance.
Orders are processed promptly, usually within 24 hours. If you need to modify or cancel an order, please email us at info@modestanbul.co.uk with the subject line: "URGENT: ORDER MODIFICATION". We'll do our best to accommodate your request if it's received in time.